Frequently Asked Questions
Find answers to the most common questions about our products, services, and policies.
Your Questions, Answered
Find quick answers to the most common questions about our products, services, and business practices. If you need more details, our team is here to help!
General Questions
1. What types of products does Union Crafted Supply Limited offer?
We specialize in premium UK-made products, including fashion and textiles, home and lifestyle goods, specialty items, and sports and outdoor gear.
2. Are all your products made in the UK?
Yes, all our products are exclusively manufactured in the UK, ensuring top-quality craftsmanship and adherence to British production standards.
3. Who can purchase from Union Crafted Supply Limited?
We cater exclusively to B2B clients, including retailers, wholesalers, corporate buyers, and e-commerce platforms.
4. Do you offer customization services for products?
Yes, many of our products can be customized to meet your specific business needs, particularly for corporate gifting and branded items.
Shipping and Delivery
5. Which countries do you ship to?
We ship to all CPTPP countries, including Canada, Australia, Japan, and others, as well as other international locations upon request.
6. How long does shipping take?
- Shipping times vary based on the destination:
- Canada, Australia, Japan: Typically 7–14 business days.
- Other CPTPP countries: 10–15 business days.
- Expedited shipping options are available.
7. Do you handle import duties and taxes?
The buyer is responsible for all import duties and taxes in their respective country. However, CPTPP member countries may benefit from reduced or zero tariffs on eligible products.
8. Can I track my order?
Yes, all orders come with a tracking number, which will be provided once your shipment is dispatched.
Pricing and Payments
9. What payment methods do you accept?
We accept bank transfers and major credit cards. For B2B clients, we also offer invoicing with agreed-upon payment terms.
10. Do your prices include VAT?
No, our prices exclude VAT as we primarily export goods. For UK-based orders, VAT may apply.
11. Are bulk discounts available?
Yes, we offer tiered discounts for bulk purchases. Contact us directly for a customized quote.
12. What are your payment terms for B2B clients?
Payment terms are negotiable but typically range from upfront payment to net 30 days, depending on the order size and client relationship.
Returns and Refunds
13. What is your return policy?
Returns are accepted for defective or damaged items within 30 days of receipt. Customized items are non-returnable unless there is a defect.
14. How do I initiate a return?
Contact us at support@unioncraftedsupply.co.uk with your order details and the reason for the return. We’ll guide you through the process.
15. Will I get a refund for shipping costs?
Refunds for shipping costs are only available if the return is due to an error on our part or a defective product.
Legal and Compliance
16. Are your products compliant with international standards?
Yes, all products adhere to UK manufacturing and quality standards. Additionally, we ensure compliance with international trade laws.
17. Do you provide product liability insurance?
Yes, all our products are covered under product liability insurance to ensure client protection.
18. Are your contracts compliant with the Trade Descriptions Act 1968?
Absolutely. We ensure that all product descriptions and marketing materials are accurate and truthful.
Partnership and Customization
19. Can I collaborate with Union Crafted Supply Limited for exclusive product lines?
Yes, we welcome partnerships for exclusive product lines and custom orders. Please contact our sales team for more information.
20. Do you offer private labeling?
Yes, we provide private labeling options for B2B clients seeking to brand our products under their own company name.
Sustainability and Ethics
21. How do you ensure sustainability in your products?
We source materials responsibly and prioritize eco-friendly production methods. Many of our products use recyclable or sustainable materials.
22. Do you support ethical labor practices?
Yes, we work only with suppliers and manufacturers who adhere to strict ethical labor standards.
Support and Contact
23. How can I get in touch with your team?
You can contact us via email at support@unioncraftedsupply.co.uk, through our website’s contact form.
24. What are your business hours?
Our team is available Monday to Friday, 9:00 AM to 5:00 PM GMT.
25. Do you provide after-sales support?
Yes, our team is here to assist with any post-purchase inquiries, including tracking, returns, and product care.